An explainer video can increase your landing page’s conversion rate, boost your website’s SEO ranking, educate viewers about your new product or service, showcase a brand-new solution that you have, or explain an innovative concept that you created.
The main purpose of an explainer video is to help viewers understand what you do, helping them make better decisions about hiring your services or buying your product.
It depends on what kind of message you want to deliver, and, most importantly, where you’ll publish it.
If your purpose is to introduce a new product or service and publish online, we recommend keeping the video between 60 and 90 seconds. Videos can be as long as 2 minutes, but shorter than that is better for keeping your viewers’ attention.
If your video is for offline use (e.g., for training purposes or a 1-on-1 presentation), we can put more information in the video and make it 3 to 5 minutes.
Certainly! We work with many explainer video producers by providing white-label animation services for them, which they then resell to their own clients. Our services are completely confidential.
We’ll respond to your inquiry in less than 12 hours. If you haven’t received a response by that time, it’s possible we didn’t receive your request due to technical issues. Call us at 877.619.3488 or leave a message so we can contact you.
Our Advanced package provides you with our classic options: justoon, motion graphic, or shadowmate video. All of this will be delivered in 2D animation. For our Premium package, we go a step further by adding 3D elements and special effects. When you choose our Premium package, we’ll invest more time in the creation of your script and storyboard, resulting in a more polished explainer video that addresses your customers’ pain points.
In short, the Ultimate package is the Premium package’s next step. We recommend that our corporate clients use the Ultimate package due to its offer unlimited revisions (not available with our Premium package). In addition, the character development process gets more attention.
Since we have more room in the budget with the Ultimate package, we can spend more time working for you and giving your video our undivided attention. It’s like flying our business class!
Yes, that’s definitely something we can do. Note that you’ll need to provide the live video footage in order to do that. If you feel a little lost with this part, contact us and we can discuss what we can do to make it happen.
It depends on the industry, but we’ve received quite a lot of feedback that adding characters makes it easier for viewers to relate to the video. This is a positive reaction, because viewers are then more likely to move forward to the desired next step, purchasing or signing up for the service.
A deposit is required for all projects above $500. For add-ons, projects that cost $500 or less, and editing projects, you will be asked to pay in full before we begin the project.
Yes. We’ll send you an invoice. We use PayPal to process our payments. Click here for more details on how to pay the invoice using a credit card.
Yes, we accept international wire transfers. We can also use TransferWise to receive domestic bank transfers to our bank account in the U.S. Additionally, TransferWise receives USD deposits via ACH bank debit and domestic wire transfer within the U.S. Transfers in USD when you are outside the U.S. are received via SWIFT international payments.
Yes. We accept cryptocurrencies. Please make payments in USDT (USD Tether) or other widely used digital currencies. For further detail about our crypto payments, please contact us.
Yes. We recommend using Wise.com if you’re a non-US customer as they offer a much better exchange rate and minimum transfer fees. See the payment guide here.
We require a deposit payment of ⅓ of the contract value before we start with our script. Another deposit of ⅓ of the contract value is invoiced when we receive written approval to start working on the storyboard. The remaining balance of the contract value is due when we receive written approval to start working on the animation.
For smaller projects, add-ons, or editing previous video, we require full payment before we start with the project.
We understand that some large companies or non-profit organizations have strict payment guidelines. If you’re a part of such a company or organization, we welcome learning more about your payment terms.
Discounts are available for video projects with bulk volume. Please contact our sales representative for more information.
A commitment of three or more videos on a contract is required before it is considered a bulk order.
If you’re a small non-profit organization, you may be eligible to receive a discount as well. Please contact our sales representative for more information.
Absolutely. We'd love to help you, no matter how big or small your company or organization.
Please contact us and give us some details about your particular situation, and we'll make something work.
Refunds are available only before we start working on the storyboard, and no more than 30 days from the date of the deposit.
After more than 30 days, the initial deposit becomes a company credit that must be used within 90 days from the date of the contract.
If you move forward with our service, we’ll gladly make revisions until you are satisfied (within the limits of the package that you choose). After we’ve moved forward with the storyboard, we will no longer refund the deposit.
See our Terms and Conditions for more information.
There are five steps in creating your animated explainer video. The specifics will be different for each project, but the information at the link should give you an idea of how it works. You’ll receive a customized schedule for your project before we start.
It depends on the duration of the video and the concept’s complexity. For a 60-second to a 90-second video, we’ll need 25 working days to finish. And for our Ultimate Package, it would need up to 35 working days to finish since it has more details.
Yes, you can. If you need the video sooner, you can purchase our Priority Delivery add-on for $369 for delivery one week sooner. Please contact our sales representatives for availability.
It depends on the package that you choose.
- Advanced and Premium packages: 3 rounds of revision per stage
- Ultimate package: unlimited rounds of revision per stage
We’ll gladly make revisions until you are satisfied within the limits of the package that you choose.
You can ask for additional revisions at our rate of $29/hour. *
If you don’t like any of the background music in our library, we can help you purchase royalty-free music. Or we can help you look for a good composer to produce one-of-a-kind background music just for you.
You choose the voice actor, we direct. (Because we’re scriptwriters, we know what it should sound like.) Some words may need to be pre-recorded and delivered to us so we avoid incorrect pronunciations.
Yes, we can. In addition to the initial video (more than 1 minute), we can help you create a shorter version of the video for an extra cost.
Yes, you can. It may incur an additional charge, but we’ll only need to add the additional cost in with the final invoice.
God is in the details. Our Premium and Ultimate Package have more details than our entry level package, thus it will require more time to produce. Since we are aiming to complete the project in 25 business days (it’s up to 35 business days for our Ultimate package), we need to allocate more man-hour to assist in completing those extra details.
Working with Us
We want you to be involved in every step of the process. You know your product or service better than we do. We’ll always deliver everything we create and request your approval. You can also ask for revisions if needed. (The extent of revisions is based on the package you choose.) We won’t move to the next phase until we get your approval on the current phase.
Don’t worry. You’ll be able to ask for revisions on each phase during the creative development process. We make sure that every final video we send to our clients is satisfactory.
Yes, we use Basecamp as our management tool. It’s simple to use and easily tracks the project’s progress.
We’ll appoint a dedicated Account Manager for your project. This person will confirm payment once finance receives it. Your personal Account Manager will help you with the entire process from the beginning.
Yes. Visit our voice actor page.
We will provide one talent per project, so if your script requires more than one talent, please reach out to consult the additional cost for it.
We’ll send the initial video, full version, with a watermark, by uploading it on our secure server. We’ll send you a download link. After your approval, we’ll send the final version without a watermark in full resolution.
We need to focus on the stage we’re working on. For example, if we’re already in the storyboard phase, we can’t go back to edit the script. Likewise, when we reach the animation phase, we need to stick to the approved storyboard. Redoing approved creative assets are the biggest contributing factor to delayed schedules.
If I want to make some changes to the video in the future, can you help with the editing? How much will it cost?
Yes, we can, and we will. If you want to make changes in the future, we’ll charge our hourly rate ($29/hour). *
Do you outsource your work?
We have about 40 in-house staff. Our core skill set is storytelling, and we are investing about 10% of our time to re-educating our illustrators and animators on how we can improve our quality and efficiency.
Scriptwriting, translations, voice-over, music composition and sound production for some projects are outsourced to professionals that we've been regularly working with, to ensure we are delivering quality videos. We are working with clients and talents from different countries all around the world, but we don't always speak their language.
What kind of clients that you've been working with, and where are they based?
Many of our clients are tech startups and software companies. We also work with global marketing agencies like Accenture, and international organizations such as The World Bank and United Nations.
About 70% of our clientele are in the US and Canada, the rest are in Europe and Australia, and a small percentage of them are in Asia and Africa.
Yes. Our white label partners receive a 30% discount off our regular pricing for each package. Please contact our sales representative for more information.
We require around 3 to 5 new projects each month. However, you are always welcome to send us more than that!
Of course. We have example videos that you can showcase in your own portfolio or presentation. Prior to sending you the videos, we require a deal and a deposit of $500. The deposit will be used later for the first project you send our way, so this essentially costs you nothing.
You need to provide the script and voice-over. This is because you will communicate with the client at all times since you have direct contact with the client. We will take care of the mockup, storyboard, and animation phases. Check out our white labeling service page for more information.
No, we don’t provide source files, but you can purchase our Source Files add-on for $297.
We can assist you with the script creation process at an additional cost of $99. We can also help you with voice-overs at an additional cost of $99 or more, depending on the voice-over’s duration. Please click here for our voice actor library.
* This is our rate as of 9/21/2017. This rate is subject to change at any time.